Identify the private supply line and responsibility
The first decision is whether the defect is on the privately owned supply pipe or on infrastructure managed by the water provider. We look at the position of the water meter, accessible valves and any existing plans before proposing excavation. A damp patch beside a garden bed can also be irrigation leakage, stormwater ponding or a failed drain. Confirming which pipe is responsible avoids digging up the wrong service and helps the owner report municipal-side issues to the appropriate authority.

