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When a socket becomes hot or stops working
Heat, scorch marks, crackling noises or a burning smell can indicate a poor connection, worn contact or overloaded circuit. Stop using an affected socket and avoid plugging in another appliance to test it repeatedly. A dead outlet could also indicate a circuit or protection issue elsewhere.
We compare the symptom with neighbouring outlets and the relevant distribution board circuit, then inspect and test as appropriate. The repair might be limited to a sound replacement fitting or could require correcting the connection and nearby wiring.